At Trinaari, we believe in making your shopping experience as seamless as possible. That's why we offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 3 days of delivery. We understand that mistakes happen, and we're here to make it right. Plus, instead of traditional refunds, we provide refunds in your Trinaari wallet, ensuring that you can easily use the amount for your next purchase. Shop with confidence at Trinaari!

Eligibility for Refunds

• Damaged or Wrong Product Delivered: If you receive a damaged or incorrect product, simply return it to us with your order number. Upon verification, we will promptly send you a replacement.
• Gift Voucher Purchases: Products purchased with a gift voucher are not eligible for refunds.
• Made to Order Items: Certain made-to-order items are not eligible for returns; please refer to the product page for specific return and exchange policies.

Returns & Exchanges:

• Exchange Window: We accept exchanges within 3 days of delivery.
• Requesting an Exchange: Email us at support@trinaari.in within 3 working days of delivery to request an exchange.
• Preparation for Pickup: Prepare the product for pickup and ensure you receive an acknowledgment receipt from the courier person.
• Return Shipping Costs: The cost of return shipping is at the customer’s expense and is non-refundable.

Order Cancellations:

• Prepaid Orders: Prepaid orders cannot be canceled.
• Cash on Delivery Orders: You can cancel your Cash on Delivery order within 24 hours of placing the order.

Refund Policy:

• Eligibility: Refunds are provided only for damaged or incorrectly delivered orders.
• Refund Method: Refunds are credited to the Trinaari wallet, valid for a lifetime.

CPF Customer Protection Fund (CPF Claim):

The CPF claim allows customers to request a partial refund for minor issues without returning the product, enhancing customer satisfaction and loyalty.

For further assistance, please contact us at support@trinaari.in.