No Refunds, But Exchanges Are Welcome
Unlike some retailers, Trinaari does not offer cash refunds. Instead, they provide options for exchanges or store credit under specific conditions. This means that while you can’t get your money back, you’re not stuck with an item that doesn’t meet your expectations. Whether it’s a sizing issue or a defective product, Trinaari has a process in place to make things right.
When Can You Request an Exchange?
Trinaari allows exchanges in two main scenarios:
- Size Issues: If the outfit you received doesn’t fit as expected, you can request a different size.
- Defective or Damaged Products: If your item arrives with flaws or damage, an exchange is on the table.
However, there are some ground rules:
- Time Limit: You need to initiate the exchange within 3 days of receiving your order.
- Condition: The item must be unused, unwashed, and returned in its original packaging with all tags intact.
This ensures the process is fair and that returned items can still be offered to other customers in pristine condition.
What Can’t Be Exchanged?
Not everything qualifies for an exchange. For hygiene and customization reasons, Trinaari has a list of non-exchangeable and non-returnable items:
- Customized, altered, or made-to-order outfits
- Accessories, dupattas, and jewelry
- Items that have been worn, washed, or damaged after delivery
So, if you’ve had a piece tailored or worn it to an event, it’s yours to keep.
How Does the Exchange Process Work?
Trinaari has streamlined the exchange process to keep it hassle-free:
- Submit a Request: Email support@trinaari.in within 3 days of delivery, including your Order ID and the reason for the exchange.
- Approval & Shipping: Once your request is approved, Trinaari will either arrange a return pickup or provide shipping instructions.
- Inspection & Processing: After they receive and inspect the item, the exchange is processed within 5-7 business days.
- Store Credit Option: If your requested size isn’t available, you’ll receive lifetime-valid store credit to use on future purchases.
It’s a straightforward system, though you’ll want to act quickly to meet the 3-day window.
Who Pays for Shipping?
Here’s where it gets practical:
- If the return is due to a defective or incorrect item, Trinaari covers the return shipping cost.
- For all other cases (like size exchanges), the customer is responsible for the shipping fees.
Additionally, Trinaari allows only one exchange per order, so choose wisely when picking your replacement.
What Happens If an Item Is Out of Stock?
If you’ve purchased something that’s no longer in stock or if your exchange size isn’t available, don’t worry—Trinaari won’t leave you empty-handed. You can either:
- Exchange it for a different item, or
- Opt for store credit that never expires.
This flexibility ensures you still get value from your purchase, even if your first choice isn’t an option.
Processing Timelines and Final Notes
Once Trinaari receives your returned item, the full exchange process takes 7-10 working days. The brand also reserves the right to decline an exchange if the returned product doesn’t meet their conditions—like if it’s been used or the tags are missing. For any questions or assistance, you can reach out via email at support@trinaari.in or WhatsApp at 7061766681.
Final Thoughts
Trinaari’s return policy is designed with clarity and fairness in mind, prioritizing exchanges over refunds to maintain a balance between customer satisfaction and business practicality. While the no-refund stance and 3-day request window might feel strict to some, the lifetime store credit and streamlined exchange process offer a reasonable safety net for shoppers. If you’re eyeing that perfect ethnic outfit, just double-check your size and review the terms—Trinaari has you covered for a seamless shopping experience!
